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How To Buy, Delivery & Returns


How To Purchase

Browse through the galleries, click on the add to basket buttons to purchase, or contact me for current availability of any artworks

Payment

I accept payments in £ GBP please by:

Cheque - made payable to RiverArt or Stella Dunkley, please allow 5 working days for clearance 

Credit or Debit Card through Paypal - click on the Add to Basket buttons and follow the on screen instructions to complete your purchase, the name on your paypal invoice will be Stella Dunkley or Riverart

Postal Order made payable to Stella Dunkley 

International Money Order made payable to Stella Dunkley

Bank Transfer - Contact me for the payment details

Order Confirmation

You will receive email confirmation of your order, you will also be sent an email to let you know the dispatch & delivery date, if the date is not convenient you may change it to a date to suit, timed and Saturday delivery are available at an additional cost applied by the courier

Payment for Commissions 

A deposit is required (normally £20) or £25% i.e. for very large or portrait paintings, this is deducted from the balance if the artwork is purchased. 
On your approval of the commissioned artwork the balance of payment & delivery are arranged

Contact Details

Stella Dunkley 120 Stour Rd, Christchurch, Dorset England BH23 1JP
Tel: +44 (0) 1202 381045 

(Click on Contact above for all contact details)


Delivery

Delivery is included in the price for Mainland UK
For all other destinations delivery is charged according to size and delivery method.

Contact me for a shipping quote for International orders

Delivery is by 24 or 48 hr insured, tracked courier 
or royal mail, within 5 - 7 working days (UK) (excludes Bank Holidays) this may be longer during busy times, you will be informed of any delays. Saturday delivery can be arranged,
there is an extra cost charged by the courier for this service, contact me for the cost

UK Mainland Included
Collection is FREE
Local delivery (within 5 miles of Christchurch) FREE

International Delivery

Medium - Large Paintings & Prints :
Highlands & Islands - £20.00 
Europe EU - £30.00 
Europe Non EU - £35.00
USA & Canada - £40.00
Australia - £50
Far East & China - £65.00

For purchases of two or more paintings then a discount for delivery is arranged, contact me for a quote

Returns

If you are not happy with your purchase please let me know within 7 days & return the item in original condition within 14 days for a refund or exchange (returns or refunds for commissioned artworks are at the artists discretion, I will endeavour to do my best to ensure your complete satisfaction with your commissioned artwork), P&P is at buyers expense unless the artwork has been damaged in transit.

Artworks are packed securely to arrive in perfect condition, in the unlikely event the parcel arrives damaged please retain the packaging and contact me within 24 hrs so a claim can be made with the courier, you then have the choice of a full refund including delivery costs or an exchange